Privacy Policy

At Wasl Souq, we respect your privacy and are committed to protecting the personal information you provide while using our online store. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit Wasl Souq, place an order, or interact with our website, we may collect certain information, including:

  • Your name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order and purchase details

  • Payment-related information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

The information we collect may be used to:

  • Process and fulfill your orders

  • Arrange delivery of purchased products

  • Process payments

  • Send order confirmations and updates

  • Provide customer support

  • Improve our products and shopping experience

  • Prevent fraudulent or unauthorized transactions

  • Maintain the security and functionality of our website

  • Send promotional communications where permitted and where you have chosen to receive them

3. Payment Information

Payments made through our store may be processed by secure third-party payment providers.

Wasl Souq does not intentionally store your complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy and security policies.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant content and marketing where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Information Sharing

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment processing providers

  • Delivery and logistics partners

  • Website and hosting providers

  • Analytics and technology providers

  • Marketing service providers, where applicable

These parties may only access information necessary to perform their services.

We do not sell your personal information as a business practice.

6. Third-Party Services

Our website may use third-party services, applications, or platforms to support payments, analytics, advertising, delivery, or other store functions.

These third parties may collect or process information according to their own privacy policies. We recommend reviewing their policies when using their services.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

Requests may be subject to applicable legal requirements and verification procedures.

10. Children's Privacy

Wasl Souq is not intended to knowingly collect personal information directly from children without appropriate authorization.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address and remove such information.

11. International Data Processing

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure appropriate safeguards are applied in accordance with applicable privacy and data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Governing Privacy Requirements

Wasl Souq aims to handle personal information responsibly and in accordance with applicable privacy and data protection laws and regulations in the United Arab Emirates.

14. Your Trust Matters

At Wasl Souq, protecting your privacy is an important part of providing a reliable online shopping experience.

We are committed to handling your information responsibly while making your shopping experience simple, secure, and convenient.