Shipping Policy
At Wasl Souq, we aim to make your shopping experience simple and convenient from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, and delivered within the UAE.
1. Delivery Within the UAE
Wasl Souq currently offers delivery across the United Arab Emirates, subject to delivery availability for the selected product and destination.
Delivery availability may vary depending on the product, location, and courier service.
2. Order Processing
After you place an order, we begin processing it as soon as possible.
Orders may require 1–3 business days to be processed before they are handed over to the delivery partner.
Processing times may be longer during:
- Sales and promotional periods
- Public holidays
- High-demand periods
- Unexpected operational circumstances
3. Delivery Time
Once an order has been dispatched, delivery generally takes approximately 2–5 business days within the UAE.
Estimated delivery times are not guaranteed and may vary depending on your location, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Shipping fees may vary depending on the product, order value, destination, or delivery requirements.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please make sure your:
- Name
- Phone number
- Address
- Building or villa information
- Apartment or unit details
- Other relevant delivery instructions
are entered correctly.
Wasl Souq may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
6. Order Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
Tracking updates are provided by the relevant delivery partner and may take some time to appear after shipment.
7. Delivery Attempts
The courier may make one or more delivery attempts depending on its operational procedures.
If the customer is unavailable, the courier may contact the customer to arrange another delivery attempt or provide further instructions.
Additional delivery attempts or rescheduling may be subject to the courier's policies.
8. Delayed Deliveries
Although we aim to meet the estimated delivery time, delays can occasionally occur due to:
- High order volumes
- Weather conditions
- Public holidays
- Traffic or transportation issues
- Incorrect address information
- Courier delays
- Unforeseen operational circumstances
We appreciate your patience in such situations.
9. Lost or Undelivered Orders
If your order does not arrive within the expected delivery timeframe, we recommend checking the available tracking information first.
If the shipment remains undelivered, the matter may be reviewed with the relevant delivery provider to determine the status of the shipment.
10. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the product as soon as possible.
If the product itself is damaged or defective, please refer to our Return & Refund Policy for information regarding eligible returns, replacements, or refunds.
11. Product Availability
Some products may have different processing or delivery times due to availability, supplier handling, product size, or other logistical requirements.
Where applicable, specific delivery information may be displayed on the individual product page.
12. Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on availability, warehouse processing, or fulfillment arrangements.
You may therefore receive different items from the same order at different times.
13. Changes to Shipping Information
If you need to update your delivery information after placing an order, please do so as soon as possible.
Once an order has been processed or dispatched, changes to the delivery address may no longer be possible.
14. Shipping Policy Updates
Wasl Souq may update this Shipping Policy from time to time to reflect changes in our delivery services, logistics arrangements, or applicable requirements.
Any updates will be published on this page with a revised Last Updated date.
15. Our Delivery Commitment
Our goal is to provide a reliable and convenient delivery experience for customers across the UAE.
We work to process orders efficiently and provide clear delivery information so you can shop at Wasl Souq with confidence.